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Sunday, April 29, 2018

Gotta love Toyota!



In spring of 2007, I chose to go to Toyota in order to buy a new car to replace my gas guzzling Chevy S-10. This ended up being a Yaris, a choice I made for its gas mileage and sporty blue color.


Today, the car saw a sad end, when it "died" in a car crash. In the crash, I was hit on the driver's side. Fortunately, my car took the brunt of the damage, and I was safe. Unfortunately, I bid goodbye to my driving companion of 11 years.



Together, my wife, and I have traveled from Pennsylvania to Ohio, Michigan, Maine, New York, New England, Virginia, Georgia, and many different spots in a car I affectionately tagged "The Macho Dude." After all, that was what Yaris translated to.












My car was there for many important moments. I used it to go on honeymoon with my wife, travel to hikes, haul rocks, get through snow, get to work, and travel extremely rough back roads. It never failed me.


Even when my tires were slashed and it needed parts fixed, it came back resilient every time. My auto repair guy told me that it owed me nothing, but I saw my car and its 250,000 miles good for another 50,000.



Today, it fell prey to a driving error, but it "died" keeping me safe. 

I write this to you as a diehard Yaris owner. Normally, we think of that term for cars like Jeeps, VW Bugs, or expensive cars and trucks. For me, I look forward to replacing the "Macho Dude" with his "son," another Toyota Yaris.


I thank you for making an excellent automobile that more than exceeded my expectations.

ME

TOYOTA'S RESPONSE:


Thank you for contacting Toyota Motor Sales, U.S.A., Inc.
We are sorry to learn your 2007 Toyota Yaris was totaled in a car crash.
We are very pleased to hear how well your 2007 Toyota Yaris performed in the accident.
Toyota is confident its vehicles are among the safest on the road today and is committed to the highest levels of vehicle safety and quality.  All Toyota vehicles are engineered with safety in mind. Every vehicle manufactured by Toyota meets or exceeds all federal safety standards at the time of production.  While passive collision protection is very important, Toyota also provides an array of active, passive, pre-collision and collision avoidance features. The “Star Safety System” is now standard equipment on all Toyota  models.
We understand how valuable your time is and truly appreciate the time you have taken to contact us.  We have mailed you a gift as a token of our appreciation for your confidence in our vehicles.
Your email has been documented at our National Headquarters under case #1804230372.  If we can be of further assistance, please feel free to contact us.
Sincerely,
Courtney W.
Toyota Customer Experience Center

TOYOTA'S BOX IN THE MAIL


MUCH APPRECIATION FROM ONE HAPPY TOYOTA CUSTOMER IN EPHRATA, PENNSYLVANIA (IN HIS NEW TO HIM 2016 YARIS, WHICH HE WILL NOT BE HAULING ROCKS IN!)!



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